|
Appointments:
We are Open, by Appointment:Mondays: 8:00 AM - 6:00 PM
Tuesdays: 8:00 AM - 6:00 PM Wednesdays: 8:00 AM - 5:00 PM Thursdays: 8:00 AM - 6:00 PM Fridays: 8:00 AM - 5:00 PM Saturdays: 8:30 AM - 12:00 PM *Hours are subject to change, without notice. |
|
* Please note, we are currently booking approximately 4 weeks out for all routine wellness appointments. Urgent/sick appointments can typically be seen sooner (for established patients), depending on same day sick appointment availability and cancellations. New patient appointments are also booking approximately 4-6 weeks out.
If your pet has an illness or injury that needs to be addressed sooner than we are able to schedule for, we may refer you to either Upstate Veterinary Specialties, Capital District Veterinary Referral Hospital, or Northway Animal Emergency Clinic.
If your pet has an illness or injury that needs to be addressed sooner than we are able to schedule for, we may refer you to either Upstate Veterinary Specialties, Capital District Veterinary Referral Hospital, or Northway Animal Emergency Clinic.
Missed Appointment Policy:
There is a $45 charge for all missed appointments or cancellations less than 24 hours from your scheduled appointment time. Kindly call in advance to cancel or reschedule your appointment. This will help another pet that is waiting for care to be seen sooner.
If you are more than 10 minutes late for your scheduled appointment time, we may not be able to accommodate you and may need to reschedule your visit.
If you are more than 10 minutes late for your scheduled appointment time, we may not be able to accommodate you and may need to reschedule your visit.
New Client Appointment Deposits:
All new clients looking to schedule their first appointment to establish with our practice will be required to pay a $75 deposit, via Credit Card, to hold their appointment spot. This deposit is refundable only if a cancellation notice is given 24+ hours before the scheduled appointment time. This allows us to fit in patients waiting to be seen, or need to be seen urgently.
Modified Curbside Care:
*You are welcome to join your pet for their visit, however, our lobby will remain closed and masks are optional until further notice.*
For Appointments with the Veterinarian:
For Appointments with the Veterinarian:
- Call from the parking lot to check in and remain in your car.
- A staff member will come outside to escort you and your pet directly into the exam room.
- You will stay with your pet during the exam (unless you prefer to wait in your car -that's ok too!)
- Full curbside service remains in effect, please stay in your car and call for service!
Other Policies:
- For the safety of all the animals at our clinic, all dogs must be on a leash and cats in carriers.
- Please allow at least 48 hours for all medication refills.
Payment Policy:
We strive to provide the highest quality care to the pets and people at AVC. In order to best serve you, we are happy to provide you with an estimate for what services will cost, prior to your pet's visit. Payment is due in full when services are rendered, so it is important that we understand your financial commitment prior to performing treatments on your pet. We accept: Cash, Visa, MasterCard, American Express, Discover & Care Credit.
A note about kindness...
Our client service and medical teams are working hard to provide you and your pet with exceptional medical care in the most expeditious way. We appreciate your understanding and patience, as we have experienced an increase in the number of patients who are in need of our care. We very much understand the frustration and stress that come with delays or hearing bad news about your pet's health.
However, we will not tolerate abusive or violent behavior, including foul language, disrespect, or physical violence towards any of our staff members. These behaviors compromise the safety and wellbeing of our patients, clients, and staff, and will result in immediate removal from our clinic and termination as a client.
This is a place of healing. So before interacting with our team, think about the energy you will be sharing with your pet. Your words matter. Your behavior matters. Our patients, our clients, and our team members matter. Before you interact with our team, take a slow deep breath, and make sure your energy is in check! We're all in this together! Thank you for your help in supporting a positive, healing environment for everyone. Thank you for being kind to one another.
However, we will not tolerate abusive or violent behavior, including foul language, disrespect, or physical violence towards any of our staff members. These behaviors compromise the safety and wellbeing of our patients, clients, and staff, and will result in immediate removal from our clinic and termination as a client.
This is a place of healing. So before interacting with our team, think about the energy you will be sharing with your pet. Your words matter. Your behavior matters. Our patients, our clients, and our team members matter. Before you interact with our team, take a slow deep breath, and make sure your energy is in check! We're all in this together! Thank you for your help in supporting a positive, healing environment for everyone. Thank you for being kind to one another.
|
|
